Triple Aught Design offers free standard shipping for all orders over $249 shipping to the lower 48.
A flat rate of $13 will be charged for standard shipping for all domestic orders under $249.
For domestic orders weighing less than 13 ounces, USPS First Class is alternatively available. Please note that this service provides no tracking and no insurance.
Orders are processed on weekdays (Monday-Friday, excluding holidays). We are committed to shipping as quickly as possible and most packages ship from our warehouse in San Francisco, CA within 2 business days from the time your order is placed, pending credit card approval.
Orders placed after 1200 Pacific or placed during a holiday may be delayed by 1 business day.
Pick Up At Dogpatch Base
If you are in the San Francisco Bay Area, we are happy to have you come by to pick up your order in person.
Orders placed before 1200 Pacific will be available for pickup the following day by 1700 Pacific
Orders received on Friday after 9AM, Saturday, and Sunday will be available for pickup at 1700 Pacific the following Tuesday.
You will receive an email notifying you that your order is ready to pick up once it has been received at the store. This email is proof of purchase and needed for pick-up along with a photo ID
Orders will be held for 14 days, after which we reserve the right to return your items to stock and issue store credit.
Frequently Asked Questions
What is standard shipping?
Our default method for standard shipping on domestic orders is UPS Ground. Orders shipped to a PO Box or APO/FPO address will be delivered via USPS Priority unless the order qualifies for USPS First Class.
How can I track my shipment?
Your tracking number is included in the sales receipt that is emailed on the same day your order ships from our warehouse. You can also check the status of your shipment by clicking on "My Account" on the top of any page of our website. Click "See Orders" then click the date of the corresponding Item Fulfillment, and your tracking number will be displayed. Please note, you can only do this if your order was placed while logged into your customer account. If you checked out as a guest when placing your order this option is not available.
My delivery did not arrive as scheduled. What should I do?
Please contact us directly if you have not received your order within the expected time frame for delivery. UPS claims can be initiated after 48 hours of inactivity and are usually resolved within 8 business days (international orders may take additional time).
Orders sent via USPS (First Class excluded) are tracked by the US Post Office, and insurance claims are filed through a third party provider. The soonest we can file a claim is 30 days after the original shipment date for domestic orders and 45 days for international orders (60 days for orders shipped to Italy).
I need to cancel or change my order but have already received a sales receipt. Is it already too late?
Unfortunately we are unable to cancel or change your order once it has been fulfilled. When you receive the delivery you may return all unused items by following our returns procedure.
What are TAD's fulfillment holidays?
We close our warehouse to observe the following holidays:
- New Year's Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Eve
- Christmas Day
- New Year’s Eve
Please note that our Dogpatch Base may observe a different holiday store schedule. Please call them for confirmation at +1.415.520.3214