Triple Aught Design

Shipping

We offer FREE standard shipping for all domestic orders over $150.

A flat rate of $10 will be charged for standard shipping for all domestic orders under $150.

For domestic orders weighing less than 13 ounces, USPS First Class is alternatively available. Please note that this service provides no tracking and no insurance.

Orders are processed on weekdays (Monday-Friday, excluding holidays) and most packages ship from our warehouse in San Francisco, CA within 2 business days from the time your order is placed, pending credit card approval.

Most orders will arrive 5-9 business days after your order is placed. Orders shipped to a military address may take up to 2-6 weeks for delivery.

Normal Expedited Shipping Schedule

Order placed before 12:00 PM PT UPS 2nd Day UPS Next Day
Sunday Wednesday Tuesday
Monday Wednesday Tuesday
Tuesday Thursday Wednesday
Wednesday Friday Thursday
Thursday Monday Friday
Friday Tuesday Monday
Saturday Wednesday Tuesday

Orders placed after 1200 Pacific or placed during a holiday may be delayed by 1 business day. The cost of expedited shipping is calculated separately for each individual order, and is based on destination and package weight.

Pick up at Dogpatch Base

Orders placed before 1200 Pacific will be available for pickup by 1700 Pacific the same day.

Orders placed after 1200 Pacific will be available for pickup the following day at 1200 Pacific.

Any orders received on Friday after 1200, Sunday and Monday, will be available for pickup at 1200 the following Tuesday.

Once your order has been received at the Dogpatch Base, you will receive an email notifying you that your Order is Ready for Pick-up accompanied by a locker combination. This email is proof of purchase and needed for pick-up.

This option is not available for international shipment.  Your order will not ship to you if you select this option.

Orders will be held for a maximum of 14 days. After which the order will be returned to our warehouse and refunded.

International Orders

We are proud to ship to many countries around the world. For a shipping quote, please shop on our website as usual. Once all items you wish to purchase are added to your cart, proceed to checkout and our system will provide a shipping quote based on the weight of the order and shipping address.  Shipping quotes may differ based on carrier and method chosen.

Please note that duties and taxes are the responsibility of the recipient, which will be due at time of delivery. These charges are determined by the customs agency of the destination country. For additional information please contact your local customs office.  Also please be aware of any commodity specific import regulations or restrictions that might affect your shipment.

 

Frequently Asked Questions

Q: What is standard shipping?

A: Our default method for standard shipping on domestic orders is UPS Ground. Orders shipped to a PO Box or APO/FPO address will be delivered via USPS Priority unless the order qualifies for USPS First Class.

Q: How can I track my shipment?

A: Your tracking number is included in the sales receipt that is emailed on the same day your order ships from our warehouse. You can also check the status of your shipment by clicking on "My Account" on the top of any page of our website. Click "See Orders" then click the date of the corresponding Item Fulfillment, and your tracking number will be displayed. Please note, you can only do this if your order was placed while logged into your customer account. If you checked out as a guest when placing your order this option is not available.

Q: My delivery did not arrive as scheduled. What should I do?

A: Please contact us directly if you have not received your order within the expected time frame for delivery. UPS claims can be initiated as early as 1 business day after the scheduled delivery date and are usually resolved within 8 business days (international orders may take additional time).

Orders sent via USPS (First Class excluded) are tracked by the US Post Office, and insurance claims are filed through a third party provider. The soonest we can file a claim is 30 days after the original shipment date for domestic orders and 45 days for international orders (60 days for orders shipped to Italy). You are also required to provide a signed letter before the claim can be initiated.

Q: I need to cancel or change my order but have already received a sales receipt. Is it already too late?

A: Unfortunately we are unable to cancel or change your order once it has been fulfilled. When you receive the delivery you may return all unused items by following our simple returns procedure.

Occasionally, items may be assessed additional shipping costs due to weight, packaging size, and other factors. You will be contacted by us in the event that special handling is required.

Q: Does Triple Aught Design close for any holidays?

A: We close our offices to observe the following holidays:

  • New Year's Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving 
  • Christmas Eve 
  • Christmas Day
  • New Year’s Eve 

Please note that our field locations observe a different holiday store schedule.

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