Please note the following changes to our shipping policies taking effect February 1st, 2020:
Standard shipping available to lower 48 US States and APO/FPO only
Triple Aught Design will cover shipping for domestic orders over $249
$11 flat rate charge for shipping on domestic orders under $249
- USPS Priority is now a selectable shipping option for all US addresses including those outside lower 48 States.
Orders are packed and shipped weekdays (Monday-Friday, excluding holidays) and ship from our headquarters in San Francisco, CA. Orders placed before 11AM US West coast time should ship within 2 business days from the time they are placed.
Orders placed after 11AM, or placed during a holiday may be delayed by 1 business day.
US DOMESTIC SHIPMENTS
Triple Aught Design will cover shipping for orders over $249 shipping to the lower 48 states and APO/FPO
Orders under $249 will be charged a flat rate of $11.
Please see details regarding international shipping by clicking here.
PICK UP AT DOGPATCH BASE
If you are in the San Francisco Bay Area, we would be psyched to meet you! Select Dogpatch pickup in the shipping options during checkout, and come by our Dogpatch Retail Store to pick up your order once it’s ready. Please note:
A representative from the store will reach out by email once your package is in their hands and ready to pick up. This email is your proof of purchase and is needed for pick-up along with a photo ID.
Orders placed before 1100 will be available for pickup the following day at or before 1700
Orders received on Friday after 1100, Saturday, and Sunday will be available for pickup at or before 1700 the following Tuesday.
Our store is open:
Tuesday - Friday: 1000 - 1900
Saturday - Sunday: 1000 - 1800
Orders will be held for 14 days after your notification, after which we reserve the right to return your items to stock and issue store credit. We will also notify you prior to returning any order back to stock.
Frequently Asked Questions
What is standard shipping?
Our default shipping method is FedEx Smart Post. We find this option best combines low cost and destination address coverage. We are aware that some customers with remote rural addresses can have issues with this service. FedEx Home Delivery, and USPS Priority are available to you at our discounted rates if you would prefer those alternatives, or if you require your shipment insured.
Orders shipping to APO/FPO will be sent USPS First Class Parcel or USPS Priority at our discretion.
How can I track my shipment?
Your tracking number is included in the sales receipt that is emailed on the same day your order ships from our warehouse. You can also check the status of your shipment by clicking on "My Account" on the top of any page of our website. Click "See Orders" then click the date of the corresponding Item Fulfillment, and your tracking number will be displayed. Please note, you can only do this if your order was placed while logged into your customer account. If you checked out as a guest when placing your order this option is not available.
My delivery did not arrive as scheduled. What should I do?
Please contact us directly if you have not received your order within the expected time frame for delivery. UPS claims can be initiated after 48 hours of inactivity and are usually resolved within 8 business days (international orders may take additional time).
Orders sent via USPS (First Class excluded) are tracked by the US Post Office, and insurance claims are filed through a third party provider. The soonest we can file a claim is 30 days after the original shipment date for domestic orders and 45 days for international orders (60 days for orders shipped to Italy).
I need to cancel or change my order but have already received a sales receipt. Is it already too late?
Unfortunately we are unable to cancel or change your order once it has been fulfilled. When you receive the delivery you may return all unused items by following our returns procedure.
What are TAD's fulfillment holidays?
We close our warehouse to observe the following holidays:
- New Year's Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Eve
- Christmas Day
- New Year’s Eve
Please note that our Dogpatch Base may observe a different holiday store schedule. Please call them for confirmation at +1.415.520.3214