Didn't work out? Let's make sure we get you the right size, color, or opportunity to pick up the perfect piece next time around. Please note:
To qualify for refund or exchange, please ensure that tags are still intact and that the items are not worn, washed, or otherwise damaged.
Note the following allowed time periods for returns from the date you receive your order:
- 30 Days: Apparel, Packs, and some equipment.
- 10 Days: Knives, hardgoods, and select tools.
- 14 Days: CORE class fees may be refunded up to 14 days before the first day of class.
Modifications to any gear, especially to edged items will void any return consideration.
An important note regarding exchanges
Given the popularity of many of our products, the most effective way to secure an exchange item is to immediately place a new order for the item you would like to exchange for. Send the originally ordered item back, and we will refund your original form of payment upon receipt of your return.
We are also happy to handle the exchange traditionally by shipping your exchange item once your returned item arrives back to us. We will fill the exchange order as stock levels permit at that time, and will contact you should we be out of stock on the item you requested.
Click here to initiate your return and receive a Return Authorization (RA) number.
Once you receive your RA number, please write the RA number on the outside of the package.
We recommend using a shipping option that provides tracking and insurance on the delivery, especially for valuable hard goods.
Ship the items back to us at the following address:
Triple Aught Design
Attn: Returns and Repairs
1178 Illinois Street
San Francisco, CA 94107
Triple Aught Design reserves the right to apply restocking fees, deny sales, or returns to customers making what we determine to be excessive, unreasonable, or fraudulent return requests.
Frequently Asked Questions
I bought an item online and would like to return it to your retail store location. Can I do this?
Yes, please feel free to return your unused items to our Dogpatch Base. We will be able to generate your RA in store for exchange with items in stock there, or refund to be processed within 2-3 days of bringing it in.
I bought an item in your retail store and would like to return it by mail. Can I do this?
Yes, you may return items purchased in our retail store within 30 days of initial receipt of your purchase by mail following the instructions provided above. Be sure to include your invoice information with the return and your refund will be issued in the form of a gift certificate.
Do you accept returns of final sale items?
No, we do not accept returns or exchanges on final sale merchandise, online or in store. Prices ending in .97 indicate a final sale purchase. Samples, prototypes, and seconds are sold "as is" and are not eligible for warranty coverage.
Do you accept returns on underwear?
No, given the personal nature of this type of product we can not accept returns for opened underwear items. We will, however, accept returns for unopened items. These products are still covered under our warranty policy if a defect is present. Please take a close look at our Fit Guide to ensure that you select the right size. Our Customer Support team is available to help you make the best decision.
I received a gift and need to return it. What do I need to do?
Please send back your unused gift items within 60 days of the initial purchase by following the return instructions above. Once we receive returned item you will receive a store credit in the form of a gift certificate for the current selling price of the items.
Can I return a gift certificate that I purchased?
No, gift certificates are considered a final sale and cannot be returned or refunded.
The item(s) I am returning were bought on sale or with a promo code. Will this affect my refund?
No, we will always honor the original purchase price for any subsequent return transactions.