Orders

ORDER ONLINE

  • Add at least one item to your shopping bag and then proceed to checkout or click the cart button on the top right corner of our website.

  • During checkout, you can select shipping options, enter payment information, and specify billing and shipping addresses.

  • You will be able to review your entire order before it’s final and make changes to the color, size, variation, or quantity of any item.

ORDER BY PHONE

  • Give us a call at 1-866-613-1386 (international customers, please call 1-415-520-3251).

  • Our phone hours are Monday - Friday 0900-1800 US West Coast Time

Within minutes you will also receive a sales order confirmation email. You can track the status of your order by clicking on "My Account" at the top of any page. From that page, click "See Orders" and select the order you would like to track.

Please note, if you chose not to register on our website you will not be able to track the status of your order online. You may contact our Support team to check the status of your order.

You will receive a follow-up email with tracking details once your order ships from our warehouse. For more information on expected shipping time frames please see our section on Shipping.

A NOTE ON ITEMS IN HIGH DEMAND

Occasionally, our system has difficulty handling a high volume of users attempting to purchase a specific highly demanded item. This has led to overselling items on occasion. Should your order be oversold, we will do our best to find possible alternatives and contact you with options. If no close alternative is available, we will remove the item from your order and notify you. Any other items on your order will be shipped as usual.

FREQUENTLY ASKED QUESTIONS

Q. Can I make changes to my order once it has been placed?

No, our fulfillment team gets to work on packing up orders as soon as they can, and changes to them after the fact impair our ability to ship quickly and efficiently. If an order was made in error, or absolutely must be changed. Please place a new order, and contact customer service to have your original order closed.

Q: Can I place a backorder for an out of stock item?

A: No, given the high demand for many of our products, we do not take back orders. Please contact our Support team, or subscribe to our Newsletter and YouTube Channel for information on possible future restocks.

Q: Do you have a catalog?

A: No, we do not have a print catalog at this time, but all of our current merchandise can be found on our website. Because our inventory changes constantly, our website provides the most up to date and accurate reflection of what is actually in stock.

Q: What is your deposit policy for CORE classes?

A: For some CORE classes, we offer the opportunity to purchase our classes in two ways:

  1. Pay for the class in full and receive a committed seat in the course

  2. Opt to place a deposit now to tentatively reserve your seat, with final payment to be made no later than 30 days prior to the starting date of the course. Failure to complete final payment before the deadline will result in a forfeiture of your seat. Forfeited deposits will be refunded in accordance with our return policy.

Q: Do you offer price adjustments if an item is marked down after my purchase?

A: Yes. A full priced item that is marked down within 14 days of your original purchase is eligible for a retroactive refund to equal the marked down price. Promotional discounts other than the ADP program do not qualify for price adjustment after initial purchase.

Q: I tried to check out and received an error notifying me that an item in my cart is sold out. What happened?

A: Placing an item in your shopping cart does not guarantee your ability to purchase the item. You must successfully complete the entire checkout process, which includes our system issuing you a sales order number and obtaining a proper payment authorization. If the item is sold out before these two steps are complete you will receive an error message informing you that the item is no longer available, and that you should remove it from your cart.

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*Our merchandise is not authorized for re-sale (unless by an authorized dealer). In order to enforce this policy, purchases of some items may have a max order limit. These limits are denoted on the product page. However, there may be exceptions to this policy. Please contact us at 1-415-520-3123 to discuss any bulk ordering needs.