Shipping policy

Rates

  • Triple Aught Design will cover shipping for domestic orders over $249
  • Orders under $249 are available to ship $11 flat rate to lower 48 US States and APO/FPO

Timing

  • Shipping takes place weekdays from 0900-1500 US West Coast time (excluding holidays) and ship from our headquarters in San Francisco, CA.
  • Orders placed before 11:00 Pacific should ship within 2 business days from the time they are placed.

  • Orders placed after 11:00 Pacific, or placed during a holiday may be delayed by 1 business day. 

International Shipments

Please see details regarding international shipping by clicking here.

    Frequently Asked Questions

    What is standard shipping?

    Our default shipping method is FedEx Home Delivery. Lightweight packages may ship USPS Ground Advantage.

    Orders shipping to APO/FPO or PO Boxes will be sent USPS Ground Advantage.

    How can I track my shipment?

    Tracking information will be emailed shortly after we generate a shipping label for your package. You can also check the status of your shipment by clicking on "My Account" on the top of any page of our website. Click "Order History" and select the order you are interested in from the list. Tracking information will be displayed below the order details when available.

    My delivery did not arrive as scheduled. What should I do?

    Please contact us directly if you have not received your order within the expected time frame for delivery.

    I need to cancel or change my order but have already received a shipping confirmation. Is it already too late?

    Unfortunately we are unable to make changes to orders that have shipped. Please request a return for your items by following our returns procedure.

    What are TAD's fulfillment holidays?

    We close our warehouse to observe the following holidays:

    • New Year's Day
    • President's Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve