Triple Aught Design products are designed to perform and endure even as you push the limits. Because we stand behind our products, we have developed a warranty policy to provide you protection in the event of a defect of material, design, or construction.
How do I know if my item qualifies for warranty?
We evaluate each item based primarily on the following 2 questions.
- Is this a true defect? A true manufacturing defect, whether derived from failure of material, design, or construction, will usually manifest itself quite quickly, and can almost always be detected within the first 6 month of use.
- Is the item still within its expected lifetime? The lifetime of most apparel and accessories is 2 years, but is also dependent on individual use. Our policy does not cover normal wear and tear.
What does not qualify for warranty?
Over time, all gear is subject to some degree of fading, tearing, piling, snagging, zipper wear, etc. At a certain point even the most rugged, dependable pieces will reach the end of their usable life. Warranty coverage does not extend to accidental damage, misuse, and expected wear and tear.
Warranty coverage is not transferable, and applies only to the original purchaser, or gift recipient. Modifications to any gear, especially to edged items will void any warranty or return consideration.
What if my item doesn't qualify?
We will be glad to do what we can to repair any gear suffering damage outside of warranty. We wish we could handle each and every repair request ourselves, but the size of our organization limits our ability to handle a large volume of repairs in a timely fashion. We encourage you to seek out a local seamstress or repair company in your community to take care of simple repairs involving seams, rips, and patching.
For those more complicated repairs, we are happy to help breathe additional life into your favorite pieces.
Possible outcomes for items qualifying for warranty coverage
Our preferred option. If at all possible, items will be repaired at no cost.
In cases where we are not able to repair an item, or the cost of repair would exceed the value of the item, a replacement will be provided. Replacements will be issued for the identical item, or the closest version of the item currently for sale.
In cases where the item is not repaired and a replacement is unavailable, a refund in the form of a gift certificate will be provided.
If the answer to both qualifications questions above is yes, please initiate your warranty/repair request by Contacting our Customer Support team at firstname.lastname@example.org or by calling 1-866-613-1386
We will require pictures of the damaged area of your item attached by email so we can make an initial determination on our ability to repair.
We will provide an RA # once the warranty is set up in our system. Please ensure this is noted on the outside of your package when sending back to us.
Please note that state law requires all items be in clean condition before we can evaluate them. This also helps us more quickly evaluate and repair your item. Items received in an excessively soiled state may be returned to you.
A note about repair requests outside of warranty
Please contact our Customer Support team by phone to discuss TAD's repair capabilities and costs for items you would still like to have repaired that are outside of warranty.