- Triple Aught Design will cover shipping for domestic orders over $249
- Orders under $249 are available to ship $11 flat rate to lower 48 US States and APO/FPO
- Shipping takes place weekdays from 0900-1500 US West Coast time (excluding holidays) and ship from our headquarters in San Francisco, CA.
- Orders placed before 11AM US West coast time should ship within 2 business days from the time they are placed.
Orders placed after 11AM, or placed during a holiday may be delayed by 1 business day.
Please see details regarding international shipping by clicking here.
Pick-up at Dogpatch Base
If you are in the San Francisco Bay Area, we would be psyched to meet you! Select Dogpatch pickup in the shipping options during checkout, and come by our Dogpatch Retail Store to pick up your order once it’s ready. Please note:
A representative from the store will reach out by email once your package is in their hands and ready to pick up. This email is your proof of purchase and is needed for pick-up along with a photo ID.
Orders placed before 1100 will be available for pickup the following day at or before 1700
Orders received on Friday after 1100, Saturday, and Sunday will be available for pickup at or before 1700 the following Thursday.
Our store is open:
Thursday - Sunday: 1000 - 1800
Orders will be held for 14 days after your notification, after which we reserve the right to return your items to stock and issue store credit. We will also notify you prior to returning any order back to stock.
Frequently Asked Questions
What is standard shipping?
Our default shipping method is UPS Sure Post which utilizes USPS for the final leg of the shipping journey.
We are aware that some customers with remote rural addresses can have issues with this service. FedEx Home Delivery, and USPS Priority are available to you at our discounted rates if you would prefer those alternatives, or if you require your shipment insured.
Orders shipping to APO/FPO will be sent USPS First Class Parcel or USPS Priority at our discretion.
How can I track my shipment?
Tracking information will be emailed shortly after we generate a shipping label for your package. You can also check the status of your shipment by clicking on "My Account" on the top of any page of our website. Click "Order History" and select the order you are interested in from the list. Tracking information will be displayed below the order details when available.
My delivery did not arrive as scheduled. What should I do?
Please contact us directly if you have not received your order within the expected time frame for delivery. UPS claims can be initiated after 48 hours of inactivity and are usually resolved within 8 business days (international orders may take additional time).
Orders sent via USPS (First Class excluded) are tracked by the US Post Office, and insurance claims are filed through a third party provider. The soonest we can file a claim is 30 days after the original shipment date for domestic orders and 45 days for international orders (60 days for orders shipped to Italy).
I need to cancel or change my order but have already received a shipping confirmation. Is it already too late?
Unfortunately we are unable to make changes to orders that have shipped. Please request a return for your items by following our returns procedure.
What are TAD's fulfillment holidays?
We close our warehouse to observe the following holidays:
- New Year's Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Eve
- Christmas Day
- New Year’s Eve
Please note that our Dogpatch Base may observe a different holiday store schedule. Please call them for confirmation at +1.415.520.3214