COVID-19 MESSAGE

(updated 2020.03.18 1002 Pacific)

Here at Triple Aught Design, we are committed to providing quality service and gear while maintaining a safe and healthy work environment. Given the recent developments with COVID-19, we are closely monitoring the CDC recommendations and taking necessary precautions. 

Starting today, Dogpatch Base (our San Francisco retail location) will be closed until April 1st.  At that point, we will re-evaluate the situation and provide an update. We apologize for any inconvenience this may cause.

We are still accepting orders online and our fulfillment center is fully operational.  

The TAD community is known for their ability to plan-prepare-and execute against any objective they are faced with.  We know every single one of you are doing what is needed for you and your loved ones’ safety.  

As a small business, this is a challenging time to maneuver through.  Your patronage 100% supports the daily operation of our business, our staff and their families, and our domestic manufacturing supply chain.  There is no TAD without our community and we remain committed to serving that community.  

CUSTOMER SERVICE OPERATIONS

Hours of operation: Phones will be open and emails answered on our normal schedule. M-F 0900-1800 US West Coast Time.

Returns, repairs, and warranty processing

The customer service crew does the vast majority of physically processing returns. We are limiting overlapping physical presence in our warehouse, and buffering the time between returns arriving and physical handling of them by a few days. This will of course delay processing of your return by up to a week beyond normal processing time. Thank you for your patience as we do our best to maintain return operations safely.

Take care of each other.  Stay safe. Use this opportunity to plan that big adventure you’ve always wanted to do.  Gear up for it.  Stay Mission Capable.