Fulfillment Shift Lead PDF

Triple Aught Design is a rapidly growing young company headquartered in San Francisco's historic Dogpatch neighborhood.  Our driving philosophy is to make our customers more Mission Capable.  Every day, our team applies thorough design, high attention to detail, and strict tolerances to ensure that our high performance apparel and equipment exceed even the most rigorous needs.

We are actively seeking a full-time Fulfillment Shift Lead with a high level of organization, meticulous attention-to-detail, and the ability to motivate others.  As part of the Fulfillment Team, the Fulfillment Shift Lead will oversee and work side-by-side with a team of Fulfillment Associates to maintain a high level of productivity to complete daily operational tasks.  A successful candidate will have a strong work ethic and the ability to work in a fast-paced, dynamic environment.

Core Responsibilities

  • Plan daily work assignments for the Fulfillment Team to ensure on-time, accurate order fulfillment

  • Communicate progress updates to the Logistics Manager

  • Master the use of our technology systems, including, but not limited to, email, ERP, shipping software and other tools

  • Ensure key performance metrics are met to maximize operational efficiency and customer satisfaction

  • Pick, pack, and ship customer ecommerce orders

  • Process order returns in a timely manner

  • Lead opportunities to optimize and develop existing or new processes and tools geared towards improving internal efficiency and customer satisfaction

  • Receive goods and materials delivered to the warehouse

  • Lead and participate in inventory cycle counts

  • Maintain warehouse organization and cleaning standards

Preferred Experience

  • Excellent organization skills with the ability to plan a daily schedule
  • Ability to lead and motivate a team
  • Effective communication skills, both verbal and written
  • Strong interpersonal skills with the ability to manage multiple stakeholders
  • Basic math and Strong computer application skills, including word processing and spreadsheet software
  • Ability to follow instructions
  • Ability to work safely and train others to work safely
  • Willingness and ability to learn new things
  • Must have a High School diploma or equivalent (some college coursework is a plus)
  • Must be willing to work all shifts
  • Must be willing to work overtime as needed
  • 1+ years of past fulfillment center experience is preferred

Physical Requirements

  • Continually able to stand/walk for extended periods of time

  • Able to see details within 2 feet

  • Continually able to lift and move boxes and product within a restricted space

  • Continually able to reach overhead, bend, squat, kneel

  • Continually able to walk up and down staircase carrying boxes, product, and other necessary related items

  • Ability to regularly perform facility maintenance tasks:  sweep, vacuum, empty trash, clean

  • Ability to safely lift boxes up to 70 lbs

  • Comfortable climbing ladders


Triple Aught Design offers a comprehensive benefits package for all full time employees working 30 hours/week or more. Triple Aught Design covers 100% of the employee's premium for Medical, Dental and Vision insurance if the employee chooses the the base plan. Employee's dependents are covered at about 50%. Other benefits include: PTO, 401(k), profit sharing, and others.

Triple Aught Design is an equal opportunity employer. We believe that every employee has the right to work in surroundings, which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimina­tion and/or harassment based on any of those factors are totally incon­sistent with our philosophy of doing business and will not be tolerated.


Please apply by submitting your resume  in either PDF or plain-text format to: resumes@tripleaughtdesign.com. While we thank all applicants for their interest, only shortlisted applicants will be contacted. 


While we thank all applicants for their interest, only shortlisted applicants will be contacted.